Terms and Conditions
Refunds & Credits
Our goal is to ensure your complete satisfaction.
If, for whatever reason, you are dissatisfied with your purchase, you may return it to Kara Company within 30 days of your purchase date, subject to conditions below. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 days for a credit to appear on your account.
Exchanges
If the item was sent back for an exchange, please allow 3-5 business days for the replacement to be processed.
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.
Please read all conditions below. If conditions are not met, Kara reserves the right to refuse the return.
- All returned or exchanged items must be in new condition and must include all packing material, blank warranty cards, manuals, and all accessories.
- Kara Company is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
- Custom items (e.g. Imprinted Flags or Engraved Monument Markers) are not eligible for return.Â